Return & Refund Policy

Last updated: June 16, 2026

Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

• Be returned within 30 days of delivery
• Be in its original condition with all tags attached
• Not be worn, altered, or washed
• Not be a final sale or clearance item

If your item meets these conditions, you may proceed with the return process.

 

How to Request a Return

To initiate a return, please contact our support team at support@sonderi.shop. We will respond to your email within 1–2 business days with instructions on how to proceed. Please provide your order number and reason for return in your initial email.

Refunds

Once we receive your returned item, we will inspect it to ensure it meets the eligibility conditions. If approved, a refund will be processed within 5–7 business days. Please note that refunds will be issued to the original payment method. If you paid using Shopify Payments, please allow additional time for the bank to process the refund. We will send a confirmation email once the refund has been processed.

Late or Missing Refunds

If you haven’t received a refund within the specified timeframe, please check your bank account or contact your credit card company to confirm that the refund has not been processed. If you are still unable to locate the refund, please contact our support team at support@sonderi.shop for further assistance.

Exchanges

We only offer exchanges for items that are defective or damaged. If you received a defective or damaged item, please contact our support team at support@sonderi.shop to initiate an exchange. We will provide a replacement or a refund, depending on the availability of the item.

Return Shipping

The customer is responsible for paying return shipping costs. We recommend using a trackable shipping service, especially for orders over $75, to ensure that the returned item is not lost in transit.

Contact Us

If you have any questions or concerns about our return and refund policy, please don’t hesitate to contact us at support@sonderi.shop. We are committed to providing the best possible service to our customers.