Shipping policy
Shipping Policy
Last updated: June 16, 2026
Order Processing
At Sonderi, we strive to process and ship your orders as quickly as possible. Please allow 1–2 business days for order processing. Once your order has been dispatched, you will receive a tracking email with updates on the status of your shipment.
Domestic Shipping — United States
We offer various shipping options to ensure you receive your order in a timely manner. The following rates and estimated delivery times apply to domestic shipments within the United States:
| Shipping Method | Rate | Estimated Delivery |
|---|---|---|
| Standard/Free | Free | 5–7 business days |
| Expedited | Calculated at checkout | 3–5 business days |
| Express | Calculated at checkout | 1–3 business days |
International Shipping
For international orders, please note that delivery times may vary depending on your location. Estimated delivery times for international shipments range from 7–21 business days. Additionally, customs and duties are the responsibility of the customer, and any applicable fees will be collected by the carrier upon delivery.
Order Tracking
Once your order has been shipped, you can track its progress using the tracking number provided in your shipping confirmation email. If you have any questions or concerns about the status of your order, please don't hesitate to contact us.
Lost or Damaged Shipments
In the unlikely event that your order is lost or damaged during shipping, please contact us at support@sonderi.shop within 10 days of the estimated delivery date. When reporting an issue, please include your order number and attach photos of the damaged item(s) or packaging. We will work with you to resolve the issue as quickly as possible.
Contact Us
If you have any questions or concerns about our shipping policy, please don't hesitate to reach out to us. You can contact us via email at support@sonderi.shop, and we will respond to your inquiry as soon as possible.